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I just wanted to say what a fabulous time I had. I learnt so much – I still can’t quite take it all in. The first thing I did when I got in the office was set up all my

Before The Training 1. How assertive were you before the training? In comparison to current situation I can easily say I was only trying to be assertive. My assertiveness often come down to holding off with own opinion, staying neutral

I’m now a lean, mean, categorising machine! Since attending the course I feel more positive & confident, I also feel like I recognise my place within the company and understand my role a lot better. I’ve even said “no” to

I just wanted to drop you a note to say thank you again for coming along on Friday and for the excellent training. Feedback has been excellent and everyone has come away saying how much the learnt; so thank you

More efficient emails: I now have a 3 min delay and now never send emails without the attachments. The best email in the world: I send this when planning our Christmas parties. Okay, it takes me about 45 minutes to

This course thoroughly surprised me. I didn’t think it would be as informative, easy to understand, well presented or as enjoyable. The venue was beautiful and the walks at lunch and thank you cards were a lovely touch. Thanks Paul.

Just thought I would give you an update on how I’ve been doing since the course in June. I implemented many of the tips and tricks that you provided such as a task list, assigning tasks to my colleagues, conditional

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